Policies

Our mission is simple: to provide the best products and service to our customers at the lowest prices possible. We take great pride in our company, our commitment to customer service and in the products we sell. Our online store is designed to provide you with a safe and secure environment to browse our product catalog.

SHIPPING: Please note that if you do not have a physical address and only a PO Box, we cannot ship via UPS Ground, OVERNIGHT, OR Express 2 day. It will have to ship USPS which does not guarantee Delivery Time.

EXPRESS SHIPPING:

To ensure shipment please place order before 12PM CST MONDAY THRU THURSDAY! 

2-Business Days (does not include SATURDAY, unless requested, please note Saturday delivery may cost extra): $0-$20 = $20.00, $20.00 - $50.00 = $25.00, $50.00-$100.00 = $30.00, $100-$300 = $50.00, $300-$500 = $70.00, $500-$9999.00= $100.00

 

OVERNIGHT (Monday- Saturday, does not include Sunday delivery): $0-$100= $50.00, $100-$500 = $70.00. $500-$10000 = $125.00

 

USPS PRIORITY MAIL Shipping with Insurance $.10 - $50.00= $12.00

$50.00- $100.00= $18.00, $100+ = $24.00

 

BASIC SHIPPING ONLY FOR ORDERS $50 or LESS (DELIVERY TIME NOT GUARANTEED, but usually up to one week transit time): $0- $10.00 = $4.00, $10.00-$20.00 = $8.00, and $20.00-$50 = $10.00.

International Shipping: 

Please be aware that when sending internationally, countries typically charge a customs and duties fee. We do not include nor have anything to do with customs and duties. Countries charge this because they have to check any imported item to make sure that it is what it is reported to be and neither harmful or hazardous. The cost is subject to the item purchased and that country's rates.

3-5 Business Days- $0-$20.00 = $20.00, $20-$100 = $70.00, $100 and Up = $100.00 USD

VARIES - $0 - $20.00 = $12.00, $20 - $70.00 = $24.00, $70.00- $100.00 = $50.00 USD

 

 

ORDERING:

The earlier you order for your event, the better. Usually, we get our orders out quickly, however sometimes there may be shipping delays or issues with an order. If you are in the U.S. and ordering in stock crowns, the best time to order is at least two weeks in advanced. Please be wary of ordering later than that. (We use both UPS and USPS for shipping, however that is subject to change sometimes we may use FedEx.) If you are International (outside the U.S.) give yourself at least one full month to order before your event. (We use USPS to ship Internationally, however we can ship UPS to CANADA, though prices can be steep).  

Ordering out of stock and custom orders. Usually, we can get these crowns within 4-6 weeks, however we suggest you order them much earlier. Give yourself at least 6-8 weeks or more. This guarantees getting you your crowns in time for your event. Anything later and we cannot guarantee it. So be prepared to start ordering out of stock crowns at least two months in advance. IF you need something designed, add an additional 1-2 weeks for both designing and any changes made. We do require a 30% deposit to get the order started and require that payment for the crowns must be paid for in it's entirety when the order is finished.

FOR SASH and TROPHY ORDERS, please add at least one week to your ordering time frame, though they may not take this long to make, it always helps to have a little extra time to guarantee event date arrival. Therefore, we suggest ordering at least three weeks before your event for orders with sashes and trophies.

RETURNS:

We do accept returns, however we will charge a 15% restocking fee (shipping is not included in the refund) and items must be returned within eight business days. All returns must be returned to 752 Waverly Hills Road, Grant, AL 35747, the customer MUST purchase shipping insurance in order to get a refund. IF IT IS AN EXCHANGE THEN NO RESTOCKING FEE IS CHARGED.

If the customer receives a damaged item, the customer MUST contact us with 72 Hours of receiving the item, please send photos of the damaged item and the box either by text to 407-319-4316 OR by emailing to alabamawholesalecrowns@gmail.com. Please be sure to include your information as well as a description of the damaged item. PLEASE NOTE: Only those who choose UPS GROUND OR EXPRESS Mail shipping will be able to file a claim on damaged items. If the customer chose First Class shipping, we will not be able to replace OR refund the customer for the damaged item. 

 

Purchase Orders/ C.O.D.'s

Please email a detailed list of your order to alabamawholesalecrowns@gmail.com under the heading PO or COD. You can also call in with your order to 407-319-4316. PLEASE be prepared to give a shipping address and receiving date (event date). IF you need a W-9, please email alabamawholesalecrowns@gmail.com for a copy. OR You can fax the the Purchase Order or COD to us at 256-434-5233.

 

CALL IN/ EMAIL ORDERS

You can call in orders or email orders, however we will ONLY take crown orders by phone, we will not take SASH OR TROPHY orders via phone. However, we are an online business and prefer you to place your order online.

 

HELD ORDERS/ Payment Orders

DUE TO HIGH DEMAND we can hold orders, but require a 15% non-refundable deposit, the entire order must be paid for within four business weeks with regular payments, if you have not made a payment within two business weeks or contact us within that amount of time, we will attempt to contact you. Afterward, if we have not heard from you within one full business week, your order will be voided and the crowns returned to regular inventory. You can email or call in with a order list.

If you are wanting crowns that are on sale to be put on hold, you must pay a 25% deposit non-refundable within one business week, the order must be paid for within 3 business weeks in it's entirety.

If you want listings posted on the site to make payments, please email us your list to alabamawholesalecrowns@gmail.com OR call us at 407-319-4316.